Shetland Family Information Service   Shetland Family Information Service
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Family Information              information

The following services are free:

Community Alcohol & Drugs Services Shetland (CADSS)

CADSS provides a wide range of confidential services, including  education and harm prevention work to young people, drug and alcohol training for professionals or community groups, counselling, keyworking and groupwork programmes to problem drug and alcohol users. Confidential support services, including counselling, is also provided to family members and anyone else affected by someone else’s drug and/or alcohol use.
Contact: tel: 01595 695363 

Shetland Befriending Service

The Shetland Befriending Scheme offers a one to one support service to young people and young adults aged between 7 and 25 and to adults over 60 years of age.  Our volunteers support individuals who can benefit from some additional input.  There are a whole range of reasons why individuals may want to be part of our scheme but all can benefit from taking part in lots of different and exciting activities in their local community.

Contact: 01595 743907

Parent Link Shetland

A partnership between Voluntary Action Shetland and Parent Network Scotland set up to deliver parenting courses to all parents and carers in Shetland.

Contact: 01595 743952 

Shetland Women's Aid

Shetland Women's Aid is a registered charity which provides counselling, support, advice and information for women (all ages) and children and young people (up to age 18) who have experienced, or are experiencing, physical, emotional or sexual abuse.
They also offer refuge to women and children needing safe accommodation.

Contact: 01595 692070

Relationship Scotland Couple Counselling Shetland

  • Counselling for couples or individuals who are in conflict.
  • Appointment system and referrals - reception open 9am - 4pm
  • Counselling Monday evenings from 5.15pm - 8.00pm and Tuesday evenings 5.15 - 9.00pm.

Contact: 01595 743913

The Community Alcohol and Drugs Services Shetland

The Community Alcohol and Drugs Services Shetland (CADSS) is an independent voluntary organisation that provides a range of free confidential services to those affected by alcohol and/or drug use in Shetland. They offer support, information and practical help and training.

Contact: 01595 695363

CLAN Cancer Support for Children and Young People

Whether as the patient, a relative or a friend, children and young people can face a difficult and emotional journey. Often it is too difficult for them to share their feelings with other family members. CLAN Support
Workers for Children and Young People offers a confidential service:
● Providing information
● Listening to the child or young person
● Allowing the child or young person to explore his or her difficult feelings in a safe and secure environment
● Undertake loss and bereavement work

Contact: 01224 647000 

MS Society, Shetland (Minnie Wilson Branch)

Offers advice and information to people living with MS.
Contact: 07748091078

They also have a Hyperbaric Chamber available.
Contact: 01595 859376

Shetland Long Term Conditions Support Group

The group meets from 2pm - 4pm on the 1st and 3rd Saturdays in the monthy in The Eric Gray Resource Centre in Lerwick for an informal get together.
Contact: 01950 431576 

Samaritans (Shetland)

Samaritans is available 24 hours a day to offer confidential emotional support.
Contact: 01595 694449 

Shetland Deaf and Hard of Hearing Club

This club meets monthly (usually 3rd Thursday) in the Baptist Church at Quoys. Members sometimes use the time for chat (in speech or British Sign Language), or to have a board game, etc.
Contact: 01595 880315 

Shetland Women’s Aid

A registered charity offering counselling, advice, assistance and refuge to women and their children who have been emotionally, physically or sexually abused, by their partners or other members of their family.
Contact: 01595 692070

Epilepsy Support Group (Shetland)

This group supports Epileptics, their family and friends throughout Shetland. We provide group and community talks to raise awareness of the condition, with the aim of reducing the stigma associated with the condition.
Contact: 07900800992 

Shetland Stroke Support & Aphasia Support Group

We provide support for stroke sufferers, their families and carers. Stroke sufferers can feel very isolated and marginalised, and we aim to provide social interaction and support, as well as advice and information. Aphasia Support Group Provides support for people who are experiencing communication problems after a stroke. For further information on either group
Contact: 01595 696201

Forget-Me-Not self help group

This group offers support for anyone affected by the loss of a child during pregnancy, and for anyone who needs support during subsequent pregnancies.
Contact: 01950 477268

Shetland Bereavement Support Service (Adults)/(Children)

This service is closed temporarily until additional funding is sourced.
Contact: 01595 743933 

Shetland Link Up

Provides a free drop-in service for men and women who are recovering from problems with mental health and well-being. Open times are on Tuesdays, Fridays and Saturdays from 11am - 2pm. Facilities for smokers and non-smokers. Tea and coffee are free - just help yourself. You are welcome to share a snack meal with us. We play games of various types or just chat. If you want to speak confidentially to a member of staff, we are happy to arrange it.
Contact: 01595 693313 

Family Mediation

Family Mediation is a child-focused service, which helps families experiencing relationships difficulties.  This can be parents who have divorced /separated, it can involve
grandparents and other extended family members or a young person experiencing relationships issues with his/her parent(s).  Mediation provides a neutral and impartial place where families can take time to hear each other, make future focused agreements and reduce conflict.
Contact: 01595 743859/743989 

Community Mediation

The Community Mediation Team - CAB - Shetland operates Community Mediation locally. The service is free, confidential, independent and voluntary. Any agency or individual can make referrals to CM.  When contacted, mediators will approach any parties involved in the same way; offering an opportunity to talk through their side of the story. Mediators will then work with parties to establish how things can be made better for all concerned. Often this is most effectively achieved if parties agree to a joint meeting.  Although in our experience the majority of people who decide to come to a joint mediation meeting reach an agreement, we can assist people to reach agreement via other means than face to face.
Contact: 01595 743934 or 743951 

Anti-social Behaviour

Contact for advice and support, or to report any anti-social behaviour.
Contact: 01595 744374 

Victim Support Shetland

A free, independent and confidential support service for victims of crime and anti-social behaviour. 
Contact: 01595 744524 

The Child and Adolescent Mental Health Service (CAMHS)

The service provides specialist services throughout the islands. Referrals can be made through GPs, health visitors and social workers.

A Consultant Psychiatrist and a Consultant Psychologist both of whom work with children; young people and their families, also make monthly visits to Shetland for clinics.
The Department makes use of video conferencing links for appointments with patients in the islands and for patients to hold appointments with consultants in the south, or for staff to take part in case conferences with colleagues in the south.
Contact: 01595 743006

Crossroads Shetland Care Attendant Scheme Caring for Carers:

Supporting carers in the community by providing a respite care service for vulnerable people in their own homes, following a full assessment of their individual needs. Crossroads provide information for carers and operate the “Absent Carers Scheme” offering regular visits to older people giving peace of mind to carers and loved ones.
Contact: 01595 743931/3932 

RVS Shetland

The RVS is a national organisation that provides practical support through the power of volunteering so older people can live the life they want.
Contact: 01595 743915

Sexual Abuse Survivors

If your life is affected by sexual abuse, support is available.
We have groups for:

  • Survivors, over 18
  • Partners of survivors
  • Parents of children who have been sexually abused by other people.

Contact: 0774 7097160

National Information

Action for Sick Children (Scotland)

Action for Sick Children (Scotland) is the only charity in Scotland dedicated to informing, promoting and campaigning on behalf of the needs of ALL sick children and young people within our healthcare system
Contact: 0131 553 6553

Capability (Scotland)

Working across Scotland we provide services, which can meet your need at every stage of your life from birth to older age. To make it easier to find what is relevant to you we have grouped what we do into four main services:

  • Residential Care
  • Support for Independent Living
  • Education, Early Years
  • Childcare and Allied Health Services

Contact: 0131 337 9876 

Contact a Family Scotland

One in 20 children are born with a disability in the UK. Contact a Family is the only national charity that exists to support the families of disabled children whatever their condition or disability. With over 30 years of experience, our vision is that families with disabled children are empowered to live the lives they want and achieve their full potential, for themselves, for the communities they live in, and for society.
Contact: 0131659 2930

ENABLE Scotland

ENABLE Scotland works with families living with learning disabilities throughout Scotland. We support parents with children who have  learning disabilities from birth all the way through to adulthood. We also provide parents who have learning disabilities with support.
Contact: 0300 0200 101 

Enquire Scotland

We are the Scottish advice service for additional support for learning. If you’re worried your child might need extra help in school we can help you. We have lots of practical advice to help you find your way through the education and additional support needs system to make sure your child gets the most from their education. We also offer advice and information to practitioners working with families and to children and young people themselves.
Contact: 0845 1232303

Family Fund

Family Fund is the UK’s largest charity providing grants for families raising disabled or seriously ill children and young people.

Contact: 01904 621115

National Parent Forum for Scotland

The role of NPFS is to support the relationship between home and early education / school and promote parental involvement in the broader aspects of a child's learning journey and the quality of childcare and learning provision.
The Shetland representative on the National Forum is Fiona Nicholson
They have a regular e-newsletter which anyone can sign up for on the website.
They also have support materials for parents related to the national curriculum, these are called Nationals in a Nutshell, written by parents with the support of Education Scotland and the SQA. 

Updates and amendments to information should be notified to  

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