Shetland Islands Citizens Advice Bureau   Shetland Islands Citizens Advice Bureau
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Shetland CAB Team



The service has come a long way since the first Citizens Advice Bureau was set up in 1939 with a remit to help citizens cope with the inevitable domestic upheavals should war break out. Today bureaux deal with all manner of client enquiries right across the UK.  Life in our diverse society with an ageing population, altered patterns of employment, complex benefits system, and changing family structures means the service’s twin aims are more relevant than ever.

early days

Every CAB is an independent, locally run charity funded mainly by local authorities and managed by individual CAB Management Committees or CAB Boards. All bureaux belong to a national association. In Scotland that association is known as the Scottish Association of Citizens Advice Bureaux.  Citizens Advice Scotland (CAS) is the operational name for the head office in Edinburgh with regional offices in Inverness and Glasgow. CAS is governed by a Board of Directors elected annually from the Association’s membership.

CAS is funded by the Department of Trade and Industry to provide support services to bureaux. CAS employs staff to provide these support services that include: information, training, legal consultancy, parliamentary liaison, press and publicity, information technology, fundraising and marketing, field services, quality assurance, administration and finance.


In Shetland

Shetland Islands Citizens Advice Bureau is a limited company, which is registered as a charity offering free, confidential, independent and impartial advice and assistance to people in Shetland. 

Our core service is offering advice and assistance regarding benefits, debt, consumer, immigration, housing, employment and legal matters. This is delivered from our bureau in Market House and through our outreach service. We also offer

  • Patient Advice & Support Service, which helps people with NHS complaints
  • Pension wise, helping people over 50 manage their pension savings
  • Energy Advice, promoting energy efficiency and helping folk reduce their energy costs. 

Shetland Islands Citizens Advice Bureau core funding is provided by grant aid from Shetland Charitable Trust.  Other main sources of funding come from the Scottish Government, Shetland Islands Council, Citizens Advice Scotland, European Social Fund and NHS Scotland.

Every three years Citizens Advice Scotland undertakes a quality of advice assessment and an organisational audit to review the bureau’s policies and procedures. This ensures that the quality of work is carried out to a high standard. Other quality standards achieved by the bureau are Office of Immigration Services Commissioner, Scottish National Standards for Information and Advice Providers.



The organisation is responsible to a Board of Directors composed of representatives from the Shetland public and organisations based in Shetland.

  • Gordon Mitchell (Chair)
  • Sue Beer (Vice Chair) 
  • Richard Lewis (Treasurer)
  • Camille Brizell
  • Elsbeth Clark
  • Karen Fraser
  • Maggie Gemmill
  • Stewart Hay
  • David Marsh
  • Phillip Morrison-Gale


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