Shetland Islands Citizens Advice Bureau   Shetland Islands Citizens Advice Bureau
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The Patient Advice and Support Service (PASS) is a Scotland wide service which is delivered by Scottish Citizens Advice Bureaux. It is independent and provides free, confidential information, advice and support to anyone who uses the NHS in Scotland. It aims to support patients, their carers and families in their dealings with the NHS and in other matters affecting their health.

At Shetland Citizens Advice Bureau, we have a part-time PASS worker, Philomena Leask. 

You can access PASS help available at Shetland Islands Citizens Advice Bureau by contacting the drop-in advice service during our usual opening hours. 

The adviser you speak to (or write to if you choose to e-mail us) will take some initial details from you and may be able to give you some helpful information and they can also make an appointment for you to see Philomena. 

At that appointment Philomena can discuss your issue in more detail, explain your options and agree with you what assistance you would like with your chosen course of action.



 Philomena Leask

PASS worker, Philomena Leask 


Market House, 14 Market Street, Lerwick, ZE10JP

Tel: 01595 69 4696

CAB can:

Provide information and advice on the general rights and responsibilities you have as an NHS patient

Explain the NHS complaint procedure and provide the information and advice necessary to enable clients to make a complaint. This includes practical assistance in the preparation of letters, making phone calls and supporting clients in preparing for and attending meetings

Provide information on how to access health, social care and related services and advise you on how best to access the treatment and support you need

Assist you to access medical records if you need to, provide practical help with obtaining clinical records and with understanding the explanation of these as given by the relevant NHS clinician/staff member.




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