WRVS
Provides a range of services to older people within the community including transport (e.g. to doctor/hospital appointments, collecting pension, shopping), companionship, social and lunch clubs.
Contact Indyia Bradley on 01595 743914
Young Carers Assessment
An interactive resource for a Young Carers Assessment is available from the Social Work Department.
Contact Martha Nicolson on 01595 744476 to obtain a copy of the See if I Care? DVD.
Clan in the Community, Shetland
Local cancer support services for anyone living with cancer, their family members, carers and close friends.
Contact Janette Budge, CLAN Support Facilitator on 01595 720320 shetland@clanhouse.org
Shetland Community Health Care Partnership
Community Care Services are available to older people, people with dementia, physical disabilities, mental health, problems, sensory impairments, learning difficulties, children with disabilities or a disabling illness, people with HIV/AIDS and people who are terminally ill.
Services available to carers from Shetland Community Health Care Partnership are :
- assessments of carers’ needs
- support and advice for individuals, carers & families
- information and advice
- respite care (short breaks)
- day care
- home care
- training (stress management, benefits advice, etc)
- aids and adaptations
- specialist support for young carers
- health visitor services
- pharmacy service
The First Step towards requesting support is to contact the agency directly. For instance, if you required an adaptation to your home to enable you to support yourself better, you would contact Occupational Therapy directly. If you require a carers assessment and live in the South mainland, then contact Overtonlea.
If you are unsure who to contact or what support you may need you should contact the Independent Customer Relations Officer, who will listen to your needs and direct you to the most appropriate agency.
Independent Customer Service Centre: Tel. 01595 808080
It is also possible, with your permission, for a relative, friend or Doctor to ask for support on your behalf.
Emergency help is available outside office hours (evenings, weekends and holidays) from the emergency number: 01595 695611
The Next Step: when you contact an agency, a member of staff will discuss your situation with you and listen to what kind of support you need. Further discussions may then become necessary, for example, with other people such as the family doctor, community nurse, friends and / or relatives. However, this will only happen with your consent.
Depending on your particular situation and life goals a personal support plan will be developed with you. You will be asked to sign the support plan, as will your coordinating practitioner, and you will receive a copy. We will try and implement your individual support plan as soon as we possibly can.
You will also be asked to have a feedback call 22 days after you first made contact with us, so that we can ensure that you are getting the best possible service from us. Agreeing to receive the feedback call will help us to make improvements to our service delivery.
If we are unable to offer help, your coordinating practitioner will explain why, and may be able to suggest alternative sources of support.
Carers are entitled to an assessment in their own right.
