Accident and Emergency Department
The organisation and what it offers:
The Gilbert Bain Hospital has an Accident and Emergency Department that exists for the treatment of emergencies and accidents that need hospital care. It does not provide out of hours general primary care services, for which people should contact NHS 24 on 08454 24 24 24
Substances Covered: Alcohol and Drugs
Target Group/Client Profile: All residents of the Shetland Islands.
Other Generic Services Offered:
The A & E Department does not provide access to specialist services other than for emergencies - people attending who are not an emergency will be asked to go to their GP for care including referral on to specialist services. The information within this directory describes those specialist services which are directly available to the public via open access or self-referral.
Contact Details:
Accident and Emergency Department,
Gilbert Bain Hospital,
Lerwick
Shetland
Tel No: 01595 743000
Advocacy Shetland
The organisation and what it offers:
Advocacy Shetland provides independent advocacy using trained volunteers. We assist you to explore available options and ensure your views are taken into account when decisions are made which affect your life.
Substances Covered: Alcohol and Drugs
Target Group/Client Profile: Anyone using, or in need of health services including, community care. Also the carers of those users.
Other Generic Services Offered: We provide a resource library covering community care issues.
Contact Details:
Advocacy Shetland
Market House
14 Market Street
Lerwick
ZE1 0JP
Tel No: 01595 743929/743930
E-mail: advocacy@shetland.org
Al-Anon
The organisation and what it offers:
Al-Anon offers understanding and support for families and friends of problem drinkers, whether the alcoholic is still drinking or not. Al-Anon group members receive comfort and understanding and learn to cope with their problems through the exchange of experience, strength and hope. The sharing of problems binds individuals and groups together in a bond that is protected by a policy of anonymity; everything is confidential. Members learn that there are things they can do to help themselves and indirectly to help the problem drinker. Changed attitudes, which come from greater understanding of the illness, may result in the drinker seeking help.
Substances Covered: Alcohol
Target Group/Client Profile: The parents, children, wives, husbands, friends and colleagues of alcoholics could all be helped by Al-Anon whether or not the drinker in their lives recognises that a problem exists.
Other Generic Services Offered:
Contact Details:
For further details contact:
Al-Anon Family Groups UK & Eire
61 Great Dover Street
London
SE1 4YF
Tel No: 020 7403 0888
Fax No: 020 7378 9910
24Hr Helpline: 0141 339 8884
Website: http://www.al-anonuk.org.uk
Al-Anon Information Service
Mansfield Park Building
Unit 6, 22 Mansfield Park
Glasgow G11 5QP
Tel No: 0141 221 7356
Alcoholics Anonymous
The organisation and what it offers:
Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.
Substances Covered: Alcohol
Target Group/Client Profile: Individuals and their families on an individual and group basis.
Other Generic Services Offered: Confidential advice and help for any alcohol-related problem.
Contact Details:
Meets every Monday evening at 7.00pm in Annsbrae House, Lerwick (entrance off Knab Road).
Meets every Friday evening at 7.00pm in the Congregational Church Hall, Clairmont Place, Lerwick.
Local contact via National Helpline
Tel No: 0345 697555 Website: www.alcoholics-anonymous.org.uk
Community Alcohol and Drug Services Shetland (CADSS)
The organisation and what it offers:
CADSS is an independent voluntary organisation that exists to develop and deliver a range of services to those affected by alcohol and/or drug use in Shetland.
Substances Covered: Alcohol and Drugs
Target Group/Client Profile: Those affected by their own, or others alcohol and/or drug misuse.
Other generic services offered: CADSS offers a wide variety of services including:
Advice & Information
One-to-one support
Counselling
Family Support & Therpay
Young People Services
Substitute Prescribing & Needle Exchange
Activities & Althernative Therapies
Aftercare & Resettlement
Outreach
Drug/Alcohol Awareness Training
Contact Details:
CADSS
44 Commerical Street
Lerwick
Shetland
ZE1 0AB
or
34 Market Street
Lerwick
Shetland
ZE1 0JP
Tel: 01595 695363
E-mail: admin@cadss.org.uk
Website: www.cadss.org.uk
Community Mental Health Team
The organisation and what it offers:
The Community Mental Health Team provides secondary mental health care, out patient and community care. There is no service for substance misuse in the absence of severe mental health problems.
Substances Covered: Alcohol and Drugs
Target Group/Client Profile: Patients with severe mental illness/mental health problems. Patients must be referred by their GP.
Other Generic Services Offered: No generic services offered.
Contact Details:
Community Mental Health Team
Lerwick Health Centre
South Road
Lerwick
ZE1 0RB
Tel No: 01595 743006
Fax No: 01595 696559
Dogs Against Drugs (in memory of John)
The organisation and what it offers:
Dogs Against Drugs (in memory of John) is an innovative community led initiative that aims to deter and prevent the misuse of illegal drugs by providing trained passive drugs detection dogs permanently based in Shetland.
Substances Covered: Illegal Controlled Drugs
Target Group/Client Profile: All residents/visitors to Shetland.
Other Generic Services Offered:
Contact Details:
Project Manager
Dogs Against Drugs
PO Box 11676
Shetland
ZE2 9YN
Phone/Fax: 01595 741463
E-mail: dogsagainstdrugs@btinternet.com
Website: www.dogsagainstdrugs.co.uk
Health Promotion Department
The organisation and what it offers:
Leading and supporting good practice in health promotion in Shetland.
Education and prevention work around drugs, alcohol and tobacco.
Substances Covered: Alcohol, Drugs and Tobacco.
Target Group/Client Profile: General Public, professionals and volunteers. Anyone with a role in promoting health.
Other Generic Services Offered: Resource centre open to the general public. Training, research and evaluation, needs assessment, consultation and advice in health promotion.
Contact Details:
Health Promotion Department
Brevik House
South Road
Lerwick
ZE1 0TG
Tel No: 01595 743086
Fax No: 01595 696727
E-mail: health.promotion@shb.shetland.scot.nhs.uk
Website: www.shetlandhealthboard.org
National Quality Standards for Substance Misuse Services
1. You will be provided with all the information you need to help you decide about using the service
2. You will have all the information you need about arrangements for ending your contact with the service
3. You will be able to access safe, quality surroundings when engaging with the service
4. You will be involved in a full assessment which makes sure that decisions about your care and support are based on your needs
5. You will receive a written personal plan that clearly sets out what the service will provide to meet your needs
6. The service will work with you to achieve the jointly agreed actions in your personal plan
7. You will be able to discuss and plan your long-term support with service staff, involving your family, other organisations, services ot representatives as appropriate
8. You will receive quality support and care
9. The service will work with a wide range of partners, including other services, so that your needs are met
10. The service you receive has been designed with you, your family, and the needs of the local community in mind
11. Your views will be sought in order to constantly monitor the type, delivery and development of services
If you have any questions about the standards, or would like to make a complaint, please contact:
Ms Karen Smith
Alcohol & Drug Development Officer
Brevik House
South Road
Lerwick
ZE1 0TG
Tel: 01595 743003
E-mail: karen.smith@shb.shetland.scot.nhs.uk
Narcotics Anonymous
The organisation and what it offers:
Narcotics Anonymous is a non-profit fellowship or society of men and women for whom drugs had become a major problem. We are recovering addicts who meet regularly to help each other stay clean. There is only one requirement for membership - the desire to stop using drugs.
Substances Covered: Alcohol and Drugs
Target Group/Client Profile: Membership is not limited to addicts who use one drug or another. Those who feel they have a problem with any drugs - legal or illegal - including alcohol, are welcome in Narcotics anonymous.
Other Generic Services Offered:
Contact Details:
For further details call:
Aberdeen Helpline: 07071 223441
National Helpline: 020 7730 0009
Website: http://www.ukna.org
Northern Constabulary
The organisation and what it offers:
In relation to Drugs and Alcohol, the Northern Constabulary embraces the relevant legislation such as the Licensing Scotland Acts and the Misuse of Drugs Act. As well as law enforcement the Northern Constabulary endeavours to work in partnership throughout the area they serve to prevent crime and detect crminials by adopting a problem solving approach to community policing.
Substances Covered: Alcohol and Drugs
Target Group/Client Profile: All residents of, and visitors to, the Shetland Isles.
Other Generic Services Offered: Information and Advice
Contact Details:
Northern Constabulary
Police Station
County Buildings
Market Street
Lerwick
Tel No: 01595 692110
Fax No: 01595 693311
Papa Stour Project
The organisation and what it offers:
The cente offers residential support to those recovering from drug/alcohol addiction problems. Clients will be given practical and emotional support within a therapeutic community embracing Christian principles.
Substances Covered: Alcohol and Drugs
Traget Group/Client Profile: Males, 18+ recovering from drug and/or alcohol problems
Contact Details:
Andy and Sabina Holt-Brook
North House
PAPA STOUR
Tel No: 01595 873238
E-mail: sabina@papastour.org
Website: www.papastour.org
Samaritans of Shetand
The organisation and what it offers:
This service provides confidential emotional support to any person who is suicidal, lonely or despairing.
Substances Covered: Alcohol and Drugs
Target Group/Client Profile: Service available to all.
Other Generic Services Offered: This service offers: information, care and support.
Contact Details:
Linda Rose Cottage
Charlotte Street
Lerwick
ZE1 0JL
Open to receive callers 7:30-11:30pm Monday to Wednesday and Sunday
9:00pm-2:00am Thursday, Friday and Saturday
Tel No: 01595 694449
Tel No: 08457 909090
Or Visit
Website: http://www.samaritans.org.uk
Shetland Community Bike Project
The organisation and what it offers:
The Shetland Community Bike Project provides a therapeutic activity for clients. There is also a seperate programme available for recovered substance users to provide employment and also enhance employability.
Clients repair, maintain and service bicycles in a specially designed workshop. Bicycles are also donated by the public for repair.
Substances Covered: Alcohol and Drugs
Target Group/Client Profile: Clients of Community Alcohol & Drug Services Shetland, Shetland Link Up, Shetland Youth Information Service, Community Mental Health Team and Support Training.
Also those identified through the New Deal from JobCentre Plus
Other Generic Services Offered: The Project aims to promote cycling throughout the community and amongst the client group as an excellent way of working towards a healthy lifestyle.
Contact Details:
Shetland Community Bike Project
Peterson's Kloss
Commercial Street
Lerwick
ZE1 0EX
Tel No: 01595 690077
E-mail: shetlandbikeproject@ukfsn.org
Shetland Islands Citizen's Advice Bureau
The organisation and what it offers:
Free, independant, confidential and impartial information and advice service. Service includes consumer issues, legal matters, employment, housing, benefit, debt and form filling. Clients can access services by telephone, drop-in, email and by appointment.
Substances Covered: Alcohol and Drugs
Target Group/Client Profile: All residents of the Shetland Islands.
Other Generic Services Offered: Specialist Welfare Rights Adviser can assist with benefit applications and representation at appeal tribunals. Specialist money adviser can offer advocacy and negotiation with debt problems.
Contact Details:
Opening Hours are: Monday, Tuesday, Wednesday, Friday 9.30am - 12.30pm, 2.00pm - 4.00pm. Wednesday afternoon appointments only. Thursday 9.30am - 12.30pm, Welfare Rights appointments only. 2.00pm - 4.00pm closed. Saturday 10.30am - 1.00pm.
Shetland Islands Citizen's Advice Bureau
Market House
14 Market Street
Lerwick
ZE1 0JP
Tel No: 01595 694696
Fax No: 01595 694283
Shetland Islands General Practitioners
The organisation and what it offers:
Physical and psychological assessment of drug and alcohol problems. Agree appropriate treatment. Referral to appropriate service or agency
Substances Covered: Alcohol and Drugs
Target Group/Client Profile: Available to all existing or prospective patients.
Other Generic Services Offered: Information and Advice. Medical Treatment.
Contact Details:
Point of contact for each individual General Practitioner is through his/her Practice Telephone Number or Surgery.
Or see entry under "Doctors" in the Shetland Directory.
Shetland Women's Aid
The organisation and what it offers:
Shetland Women's Aid offers counselling, advice, assistance and provides refuge accommodation (when available), to women and their children, if any, who are being or have been physically, emotionally, or sexually abused by their partners or members of their family.
Substances Covered: Alcohol and Drugs
Target Group/Client Profile: Women and children who have suffered mental, physical or sexual abuse.
Other Generic Services Offered: We offer counselling to women who are suffering or have suffered from domestic abuse and would therefore work with their dependency issues through the counselling process.
Contact Details:
Shetland Women's Aid
St. Olaf Street
Lerwick
Tel No: 01595 692070
Fax No: 01595 692070
Shetland Youth Information Service
The organisation and what it offers:
Town centre information hub. Outreach programme - workshops and information sessions.
SYIS provides opportunities for young people to access information and support on general or specific issues.
Substances Covered: Information available on Alcohol and Drugs
Target Group/Client Profile: Young people throughout Shetland up to the age of 25, with a focus on the 14-21 age group
Other Generic Services Offered: Children's Rights Service, young people's group, workshops, volunteering and training opportunities for young people
Contact Details:
Shetland Youth Information Service
64 Commercial Street
Lerwick
ZE1 0DL
Tel No: 01595 692002
Fax No: 01595 695001
E-mail: info@shetlandyouth.com
Website: www.shetlandyouth.com
Social Care Service
The organisation and what it offers:
The Social Care Service provides a service for Community Care, Children and Families and those involved in the Criminal Justice System.
Substances Covered: Alcohol and Drugs
Target Group/Client Profile: Community Care, Children and Families and those in the Criminal Justice System.
Other Generic Services Offered: Although not directly involved in delivering a service to those who have problems with alcohol and drugs, they are involved through the Criminal Justice System, e.g. probation orders. Diversion from prosecution work is undertaken by Social Workers individually and in liason with other agencies and this is also the case where there is involvement with a child/young person who has a parent/carer with a drug/alcohol problem.
The Social Care Team is also responsible for the assessment, coordination and management of residential rehabilitation placements on the Mainland, in partnership with Community Alcohol & Drug Services Shetland.
Contact Details:
Shetland Islands Council Social Work Services
92 St. Olaf Street
Lerwick
ZE1 0ES
Tel No: 01595 744400 (Social Care Main Reception)
Fax No: 01595 744460
National Agencies
Alcohol
Alcohol Focus Scotland
2nd Floor
166 Buchanan Street
Glasgow
G1 2NH
Tel No: 0141 572 6700
Alcoholics Anonymous
50 Wellington Street
Glasgow
G2 6HJ
AA Scottish Service Office
Tel No: 0141 226 2214
Helpline (24 hour)
Tel No: 0845 769 7555
Website: www.alcoholics-anonymous.org.uk
Al-Anon Family Groups
Tel No: 0207 4030888
Website: www.al-anonuk.org.uk
Drinkline
Tel No: 0800 9178282
Drugs
National Drugs Helpline
Tel No: 0800 776600
Website: www.talktofrank.com
Drugscope
Tel No: 0207 928 1211
Release
Tel No: 0207 6038654
Website: www.release.org.uk
Adfam National
Tel No: 0207 928 8898
E-mail: admin@adfam.org.uk
Website: www.adfam.org.uk
Tel No: 0800 5875879
Website: www.knowthescore.info
Health Education Board for Scotland (HEBS)
Woodburn House
Canaan Lane
EDINBURGH
EH10 4SG
Tel No: 0131 536 5500
Website: www.hebs.co.uk
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