Community Mediation   Community Mediation
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Community Mediation

Community Mediation is an internationally recognised effective way of dealing with neighbour disputes.

Community Mediation services, deal with a wide range of neighbour disputes, including issues around noise, children, boundaries, use of common areas, abusive behaviour, vehicles, rubbish, pets and a wide variety of other issues. The disputes resolved through mediation range from the seemingly trivial and short-lived to those which are serious and chronic, making the lives of all involved a misery and taking up the resources of the police, housing officers, social workers and other public agencies.

Mediation works according to the following principles:

  • Mediators are neutral
  • The mediation process gives both parties the opportunity to be fully heard and to hear what the other side of the story is.
  • Mediators do not pass judgement or impose solutions
  • The dispute is not aired in public – mediation is a private process
  • Rather than dwelling on past events, mediation aims to focus on what is going to happen and how people will behave towards one another in he future.
  • Because mediation is informal it can be a quick and comparatively cheap method of resolving disputes.

 

Community Mediation in Shetland

Community Mediation is operated locally by the Community Mediation Team – CAB – Shetland. The service is free, confidential, independent and voluntary. Referrals to CM can be made by any agency or individual.

When contacted, mediators will approach any parties involved in the same way; offering an opportunity to talk through their side of the story. Mediators will then work with parties to establish how things can be made better for all concerned. Often this is most effectively achieved if parties agree to a joint meeting.

In our experience the majority of people who decide to come to a joint mediation meeting reach an agreement.

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